May 31, 2019

Flight Attendant Day: ‘Making a difference one act of kindness at a time’

Delta flight attendants serve over 200 million customers a year, including, when needed, a toy doll.

Morgan Rich accidentally left her beloved Dolly onboard a Delta flight from Honolulu and Los Angeles. Before forgetfulness turned to heartbreak, flight attendant Shalani came to Dolly’s rescue.

Without realizing the doll was missing, the Rich family boarded onto their next flight in L.A. to discover Dolly already buckled into Morgan’s seat. This was thanks to the careful attention of Shalani, who noticed Dolly had been left behind.

“The world is a better place with you making a difference one act of kindness at a time,” Morgan told Shalani.

Morgan’s thoughts are echoed for all Delta flight attendants today, as the airline celebrates International Flight Attendant Day. Delta sincerely thanks Shalani and all in-flight crew members for their thoughtful service.

Today, and every day, Delta honors its flight attendants for all that they do:

  •          Each attendant undergoes eight weeks of full-time, rigorous training.
  •          As a group, they work on over 15,000 flights daily.
  •          A Delta flight attendant serves an average 19.3 years.
  •          Delta flight attendants fly to 304 destinations in 52 countries on six continents.

“I started at Delta as a flight attendant 34 years ago,” said Allison Ausband, S.V.P. – In-Flight Service. “Today, I have the honor of leading nearly 24,000 flight attendants, and I am continually amazed by the professionalism of our crew members each and every day. I want to share my sincere gratitude for the flight attendants who wear the wings of Delta, you connect the world by bringing passion, dedication and empathy to the skies.”