March 09, 2020
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Nothing is more important to us than your safety, and we are doing everything we can to ensure the wellbeing of our customers and employees when you fly with us.
We have a strong, ongoing relationship with the Centers for Disease Control and Prevention and the World Health Organization, the world’s foremost experts on communicable diseases, to make sure everything we do meets or exceeds their guidelines.
Information is more important than ever. We pledge to share updates with you as quickly as possible, with full transparency and, as always, with your safety foremost in mind.
Delta has taken proactive and voluntary steps to help customers have a healthy flying experience. This includes a high-grade, EPA registered disinfectant used on all flights, a new fogging process often used by the food industry, state-of-the-art air circulation systems, more hand sanitizer, more gloves for our flight attendants, and additional sanitation procedures for inbound catering equipment at international gateways.
While Delta has moved quickly to take steps to support a more healthy flying experience, there are many actions health officials recommend for travelers to prevent the spread of COVID-19, and to stay healthy while flying. These include washing your hands often, staying home when you’re sick, avoiding touching your eyes, nose and mouth and more. Click here to read five ways you can stay healthy while traveling.
We have waived many change fees and are working with customers to adjust travel plans, using relationships with other airlines when needed. We are also adjusting our schedule in response to White House, State Department and CDC guidance while listening to where customers tell us they want to fly.
