Delta customers will now be asked to certify their commitment to safe flying as part of a change to the check-in process that will require them to acknowledge:
These new health acknowledgment prompts during the customer check-in process act as an additional layer of protection for both employees and customers during the coronavirus pandemic. The measure is the latest of Delta’s efforts to ensure a safe experience and restore customer confidence in travel.
“The layers of protection we’ve implemented across travel with Delta are designed to keep customers and employees safe,” said Bill Lentsch, Chief Customer Experience Officer. “Now we’re asking customers to embrace their responsibility to fellow travelers and Delta people by only traveling with us only if they acknowledge important health standards.”
Customers unable to agree to all the commitments will not be able to complete the check-in process and will be invited to change or cancel their reservation without change fees.
The Standard for Safer Travel commitment is part of an industry-wide initiative driven by Airlines for America (A4A). Last month, A4A announced member carriers, including Delta, agreed to voluntarily implement new health policies and procedures aimed at establishing a foundational commitment to safe travel.
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How customers can prepare themselves for safe travel
In order to ensure a seamless and safe travel experience, customers are encouraged to use resources to prepare for their travel. Delta recommends all customers:
More information on Delta’s layers of protection for safe travel can be found on Delta.com.