From providing more space to extensive cleaning, Delta has put in place more than 100 measures to ensure a safe experience for our customers and employees, known collectively as the Delta CareStandard. Your safety is our highest priority from the moment you check in for your flight until you collect your bag at your destination, so we are providing layers of protection throughout your journey.
Keeping surfaces clean, giving you more space and offering safer service are core to the Delta CareStandard – our ongoing, organization-wide commitment to cleanliness and safety.
In the airport
From the first steps into the airport, many layers of protection are in place to give you peace of mind, keep you safe and encourage extra space:
For a touchless check-in experience, download the Fly Delta app to access a digital boarding pass.
As you board your flight, you’ll notice several layers of protection:
Delta will become the first U.S. airline* where customers can find hand sanitizer stations near the boarding door and bathrooms on every aircraft.
Temporarily, we have streamlined our food and beverage offerings to reduce touchpoints. Snack bags are given out during flight attendants’ first pass through the cabin, a move inspired by flight attendants’ desire to deliver the best in-flight service while keeping customers safe and at ease. As of July 2, Delta began reintroducing adult beverages to select customers on all flights greater than 500 miles.
Our commitment remains
“The (travel) experience is a very comfortable, a very safe experience, we have taken actions, even above and beyond what the CDC has recommended to ensure safety,” Delta’s Chief Customer Experience Officer Bill Lentsch told ABC News.
Delta’s new Global Cleanliness Division is working with teams across the airline and with partners to advance safety and cleanliness throughout travel. For example, Delta is partnering with trusted organizations like Mayo Clinic and RB (makers of Lysol) and exploring how ATP testing devices – which are regularly used to swab surfaces in hospitals and restaurants – could be added to our rigorous cleaning program to bring a more calculated approach to cleanliness. These are just a few examples of how Delta thinks big, starts small and scales fast with innovations that protect both customers and employees.
Building on Delta’s already robust onboard cleanliness efforts as part of the Delta CareStandard, these new, industry-leading cleanliness features create a safer, more comfortable onboard experience for customers and employees. From blocking middle seats into January 2021 to changing high-grade HEPA air filters twice as often as recommended, we are constantly updating best practices and improving the new standard of care based on expert medical advice and customer feedback. Using the same innovative spirit we’re known for, we continue to evolve, always with cleanliness and safety top of mind.
*Based on a review of U.S. carriers’ websites and press rooms as of Aug. 24, 2020.
**Source: internal Delta testing