The Customer Experience
Delta’s mission to connect the world is deeply rooted in its longstanding commitment to taking care of its customers. That mission fuels a spirit of innovation that continues to evolve – even during unprecedented times. We are advancing cleanliness throughout the travel journey and harnessing the innovative spirit for which we are known to keep customers and employees healthy and safe – while still delivering an unforgettable experience from curb to claim.
Through the Delta CareStandard, Delta is partnering with trusted health and cleanliness experts to raise the standard for safer travel, including Mayo Clinic, Emory University and Lysol to advance safety and cleanliness throughout travel. Our approach includes a comprehensive employee testing program, regularly sanitizing high-touch surfaces and replacing onboard industrial-grade HEPA filters twice as often as recommended. Delta is constantly updating best practices and improving our standard of care based on expert medical advice and the feedback of customers. Even after the pandemic ends, our Delta CareStandard will continue to characterize the premium experience we know customers expect from Delta.