Customers

Every aspect of our business is intended to make our customer’s experience easier and more enjoyable. We’re proud to have been rated one of the world’s most admired airlines by Fortune Magazine for 7 of the past 8 years. Delta is the only North American airline to receive five stars for superior customer service by APEX. Our ongoing investment in the customer has resulted in products ranging from our award-winning Delta One suites®, upgraded and enhanced Delta Sky Clubs®, partnerships with the world’s finest chefs to cutting-edge technology throughout the travel experience.

192 million annual passengers

Sustainability

Flying around the world deepens our commitment to protecting it. We have achieved carbon-neutral growth by purchasing offsets in countries we serve. Our carbon offset program, the first offered by U.S. carriers in 2007, lets our customers get involved as well. We support the Nature Conservancy’s nationwide Leaders in Environmental Action for the Future (LEAF) program growing a new generation of conservation leaders. We had the first U.S. airline recycling program for aircraft waste, collecting more than 6,500 tons of material since 1990. The funds generated by this program are used to build Habitat for Humanity homes.

6,500 tons airline recycling collected since 1990

Reliability

At the end of the day, we know that our customers’ No. 1 priority is getting where they want to go. 2017 was another record-setting year for Delta. We flew 242 days without a mainline cancellation despite a year of severe weather, including a record number of hurricanes and an airport-wide power outage at our busiest hub in Atlanta. We flew 192 million customers on more than 1.8 million mainline Delta and Delta Connection® flights. Last year we flew 192 million customers on more than 1.8 million mainline Delta and Delta Connection® flights, and were named the World’s Most On-Time Airline by aviation analytics firm FlightGlobal.

242 days in 2017 without a mainline cancellation

Unrivaled Network

Delta offers service to 324 destinations in 57 countries on six continents. Our global partnerships allow us to connect passengers to even more people and cultures, with access to over 800 destinations around the world. And the popular Delta Shuttle® service provides convenient hourly flights between Washington, D.C., New York, Boston and Chicago, designed for business travelers who put a premium on their time.

800 destinations served across the globe